If you're planning to get an NBI clearance from the branch in San Fernando, Pampanga beware of the employee named Danilo Canlas. Don't worry, you won't miss him as he is the one who barks numbers and orders people to get in line to get their clearances. He's fair in complexion, around 5'7", late 50's, and looks like he's already on maintenance: (read: mukhang mataas ang BP and cholesterol levels).
I've been to NBI Pampanga twice already – the first time was early last year and the second time was only this month. And during those two unfortunate occasions, I couldn't help but notice this very unprofessional and discourteous employee. Itong Danilo Canlas na ito ay kung manigaw at manita ng mga tao ay parang nasa prep school pa ang mga kumukuha ng clearances. May isang lalaking mukhang aalma sa pagsermon nitong empleyado pero binalaan siya ni Mr. Canlas na nagtaas ng boses at nagsabing: "Ayaw mong ayusin ang linya mo? Baka gusto mo ikaw ang ayusin ko?" Hindi na umimik ang lalaki, baka nga naman di bigyan ng clearance na kailangan niya for employment. It seems also that this Mr. Canlas freely calls those who fail to follow instructions as “boba” “bobo” and “tanga”, as if his job requires a lot of brain neurons, eh, ang ginagawa lang naman niya ay magtawag ng number at magpapila ng mga tao.
I won’t complain about the NBI Pampanga’s lack of basic comforts – isa lang ang electric fan sa loob ng office at kakaunti lang ang upuan at writing tables samantalang napakarami ng mga taong kumukuha ng clearance. Alam naman natin na may budgetary constraints ang mga ahensya ng gobyerno, so justifiable kung mainit at walang maupuan sa loob ng NBI. Pero, please naman, piliin sana nila ang mga empleyado who directly interact with the public. People like Danilo Canlas should not act as frontliners for government offices; Mr. Canlas should be inside a cubicle doing mundane clerical work or outside chasing hardened criminals. Nakakadismaya po ang asal nito and it reflects very badly on the agency.